Network Operations Centers are actually placed in central locations from where an organization supports its computer network and telecom infrastructure, detects and solves IT infrastructure incidents and ensures data center availability. Depending on the situation, they sometimes lie within or outside the data center. It is typically connected to a high-speed internet connection or to the internet backbone to provide as much bandwidth as possible.
NOC technicians are categorized on the basis of levels depending on the severity of issues to be handled. Below are the roles and responsibilities to be performed by them:
Our service catalog covers a wide range of operational support functions for proactively monitoring, detecting, and measuring service availability and performance across your infrastructure and its support operations.
Our multi-tier operational support structure enables managers to leverage the lower-cost first-level or Tier 1 team to perform routine activities, freeing up high-level technical teams to focus on more advanced support issues. By following an operational methodology that utilizes a tiered support structure in full alignment with the ITIL framework, our NOC can rapidly respond to incidents and events and continue to implement changes as needed, all under a more cost-effective service model.